Entries tagged with tech support

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January 2022 Update: Low on Spoons

Well, January was a bit of a blur. I am blaming 2021 holdover ;-). It was a rough month (rougher for others than me, but am trying to remember that that doesn't mean it wasn't rough for me). More under the cut.
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October 2021 Update: BusyBusyBusy

The time got away from me, as you'll read about in November's update. Part if it was the last week of October was wrapped up with a work conference and my first press red carpet in over two years, so.... More under the cut.
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Audio Recommendation: Long Distance (from Reply All)

In this recommendation, a telephone scammer makes a terrible mistake. He calls Alex Goldman.

This recommendation is actually a two-parter, two episodes from the podcast Reply All, produced by Gimlet Media. This is another recommendation from the Bello Collective e-newsletter.

Episode 102, "Long Distance", and it's 'sequel', episode 103, "Long Distance, Part II", delves into the world of tech support phone scams, and is a wild ride from beginning to end.

I found it fascinating as a journalist, and found it somewhat hilarious as someone who's done first level IT phone support. Alex Goldman has a tenacity about him that is admirable, and he is determined to get to the bottom of a scam call he gets. Where it ends up is a tale best heard.